Privacy Policy – Bet393 Game Pakistan Data Protection

01Overview

Bet393 Game is an online entertainment and sports betting platform built specifically for players in Pakistan. When you use our platform — whether you are placing a cricket bet during a PSL match, spinning slots, or trying your luck at our fish shooting games — certain information about you is collected and processed to make that experience work properly.

This Privacy Policy is written in plain, straightforward English. We have deliberately avoided burying important information in legal jargon. Our goal is for you to finish reading this page with a clear, honest understanding of what happens to your data when you use Bet393 Game.

By using the Bet393 Game platform, you consent to the collection and use of your personal information as described in this policy. If you disagree with anything in this policy, you should not use the platform. Questions about your data can always be directed to our support team.

02What We Collect

We only collect information that is genuinely necessary to operate the platform, process your transactions, and keep your account secure. Here is a breakdown of the categories of data we collect and how each one comes to us:

Information You Provide Directly

• Account registration details: Your full name, date of birth, mobile number and email address when you sign up.
• Identity verification documents: If requested, a copy of your CNIC or other acceptable ID to verify your age and identity before approving large withdrawals.
• Payment information: Your JazzCash account number, Easypaisa number, Raast ID, bank account details or card details when you make a deposit or request a withdrawal.
• Support communications: Any messages, chat logs or emails you send to our customer support team.

Information Collected Automatically

• Device and browser data: Device type, operating system version, browser type and version, screen resolution and language settings.
• IP address and approximate location: Your IP address is logged with each session. We use this for security monitoring and to understand which region our players are connecting from — not to track your precise physical location.
• Session and activity logs: Pages visited, games played, bets placed, time spent on each session, login timestamps and logout events.
• Transaction records: Full history of deposits, withdrawals, bonus claims, wager amounts and settlement outcomes.

03How We Use Your Data

Every piece of data we collect has a specific purpose. We do not process your personal information in ways that go beyond the reasons listed below:

• Account management: To create, maintain and secure your Bet393 Game account, and to verify your identity when you log in from a new device or location.
• Processing transactions: To handle deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer and PKR cards accurately and on time.
• Platform functionality: To deliver the games, betting markets and features you use — including real-time cricket and PSL odds, live casino tables, fish games and bingo.
• Customer support: To respond to your queries, investigate complaints, and resolve disputes about bets, payments or bonuses.
• Security and fraud prevention: To detect and block suspicious activity such as duplicate accounts, payment fraud, bot usage and unauthorised login attempts.
• Responsible gaming: To monitor patterns that may indicate problem gambling behaviour and to apply deposit limits, session reminders or self-exclusion requests you have made.
• Platform improvement: To understand how players use the platform so we can fix issues, improve navigation, and roll out features that are genuinely useful to Pakistan players.
• Promotional communications: To send you relevant bonus offers, game updates or promotional notifications — but only if you have opted in to receive these. You can opt out at any time via your account notification settings.

We do not use your data to build advertising profiles for sale to third-party marketers. We do not use automated decision-making that produces legal or similarly significant effects on your account without human review.

04Payment Data

All financial transactions on Bet393 Game are denominated in Pakistani Rupees (PKR). When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, a bank account or a PKR debit card, your payment details are passed to the relevant payment processor to execute that transaction.

We store only the minimum payment reference information needed to maintain a transaction record — for example, the last four digits of a card, a masked mobile wallet number, or a transaction reference ID. We do not store full card numbers, CVV codes or full bank account numbers on our own servers.

Payment processors operate under their own privacy policies and security standards. We recommend reviewing the privacy documentation of JazzCash, Easypaisa, Raast or your bank independently.

05Cookies and Tracking

Bet393 Game uses cookies and similar tracking technologies to keep the platform working correctly, remember your preferences, and understand how players navigate the site. Below is an honest breakdown of the types of cookies we use:

• Essential cookies: Required for the platform to function. These handle your login session, keep you authenticated between pages, and remember your language and currency settings. You cannot opt out of essential cookies without also opting out of using the platform.
• Functional cookies: Remember your game preferences, last visited sections and notification settings so you do not have to reconfigure them every visit.
• Analytics cookies: Used to understand aggregate behaviour — which games are most popular, where players drop off during registration, and which device types are most common. This data is anonymised and never tied back to your personal identity for external sharing.
• Security cookies: Help us detect suspicious sessions, flag unusual login patterns and protect against cross-site request forgery.

We do not use third-party advertising cookies or tracking pixels that report your behaviour to ad networks. You can manage cookie preferences through your browser settings, though disabling essential cookies will affect platform functionality.

06Sharing Your Data

We do not sell, rent or trade your personal information to any third party. The only circumstances under which your data is shared with outside parties are described below, and in every case the sharing is limited to what is strictly necessary:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card networks receive the data they need to execute your specific transaction — nothing more.
• Identity verification providers: If your account requires identity verification, your submitted documents may be reviewed by a trusted verification service. These providers are contractually prohibited from using your data for any other purpose.
• Technical infrastructure providers: Cloud hosting, database and content delivery services that process data on our behalf under strict data processing agreements.
• Fraud prevention and security services: Anonymised risk signals may be shared with security services to detect and block fraudulent activity across the platform.
• Legal obligations: If required to do so by a valid court order, lawful government request or applicable law, we may disclose account information. We will always attempt to notify you of such a request unless we are legally prohibited from doing so.

07Data Security

Protecting your personal and financial data is something we take seriously at Bet393 Game. We implement a layered approach to security that covers both technical safeguards and internal processes:

• All data transmitted between your device and our platform is encrypted using TLS (Transport Layer Security). This applies to login sessions, payment transactions and account management actions.
• Passwords are stored using strong one-way hashing. Our team cannot retrieve your password — only reset it through a verified process.
• Access to player data within our organisation is restricted on a strict need-to-know basis. Support staff can see only what they need to resolve your specific query.
• We conduct regular internal security reviews and respond promptly to any identified vulnerabilities.
• Suspicious login activity — such as a new device or unfamiliar IP location — triggers additional verification steps before access is granted.

While we apply industry-standard security measures, no online platform can guarantee absolute security. You play an important role in keeping your account safe — use a strong, unique password, do not share your credentials with anyone, and log out properly when using a shared device.

08Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to handle any outstanding disputes, chargebacks or legal obligations. Below are the general retention periods we follow:

• Active account data: Retained for the full duration your account is open and actively used.
• Transaction records: Retained for a minimum of five years from the date of the transaction for financial record-keeping purposes.
• Identity verification documents: Retained for up to five years after account closure or the date the document was submitted, whichever is later.
• Support communication logs: Retained for up to three years after the conversation was closed.
• Closed or self-excluded accounts: Core account records are retained for up to five years after closure to protect against re-registration by excluded players and to handle any post-closure financial queries.

After the applicable retention period expires, personal data is either securely deleted or irreversibly anonymised so it can no longer be linked back to you.

09Your Rights

As a player on Bet393 Game, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team — requests are handled within a reasonable timeframe:

• Right to access: You can request a copy of the personal data we hold about you at any time.
• Right to correction: If any of your personal information is inaccurate or out of date, you can request that we correct it. Some fields (such as your registered name) require supporting documentation before they can be changed.
• Right to deletion: You can request deletion of your personal data subject to our legal retention obligations and any outstanding financial matters associated with your account.
• Right to restrict processing: You can ask us to stop actively processing your data while keeping the record intact — for example, during a dispute investigation.
• Right to data portability: You can request a structured, machine-readable export of your account data including transaction history and gameplay records.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you can withdraw that consent at any time via account settings without affecting your ability to use the platform.

10Minors

Bet393 Game is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or provided personal data without your consent, please contact our support team immediately. We will investigate and close the account promptly, deleting any associated data.

During registration, we require players to confirm their age. Where there is reasonable doubt about a player's age — for example, triggered by deposit or withdrawal patterns — we may request a copy of a valid CNIC or other age-confirming document before the account can continue to be used.

11Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in how we operate the platform, changes in applicable practices, or updates to our technical infrastructure. When significant changes are made, we will display a notice on the platform and update the effective date shown at the top of this page.

We encourage you to review this policy periodically. Continued use of the Bet393 Game platform after an updated policy has been published constitutes your acceptance of the changes. If you do not agree with any updates, you should stop using the platform and contact support to arrange account closure and data handling as per your preferences.

12Contact Us

If you have any questions, concerns or requests related to this Privacy Policy or the way Bet393 Game handles your personal data, please get in touch with our support team. We are available 24 hours a day, seven days a week via live chat on the platform, or by email.

Our support email address is displayed in the footer of every page on the Bet393 Game website. We aim to acknowledge all privacy-related requests within 48 hours and to resolve them as quickly as practically possible.

For concerns related to self-exclusion, responsible gaming tools or account closure, please visit our Responsible Gaming page or flag your request as urgent when contacting support — these are always given priority handling.